FREQUENTLY ASKED
QUESTIONS

My Orders

The jewelry we make is made to order and takes 10-18 days to ship.

If you’re not certain about what you’ve ordered, please let us know and we will do our best to help you find the perfect piece. We can help you change the gold tone or metal in your jewelry, change the center stone, change the ring or bracelet size, and make other changes.

Please note that we will be able to make changes only once on a single item, so please have in mind all of the changes you would like to make in mind.

Yes, absolutely! If you’d like to customize a design available on our site, or have a completely different design in mind, feel free to share it with our support team. They will consult with our jewelry designers to determine if the design is feasible.

Please be informed that custom-made orders are non-returnable and non-exchangeable, but are eligible for our resizing policy and Lifetime Warranty.

We’d be happy to assist you! You can get in touch with us by email at contact@lamourbrilliance.com. You can also fill out this contact form and we will get back to you.

Our virtual ring sizer is meant to help you find you or a loved one’s ring size. If you prefer, you can also check your ring size at a local third party jeweler. Our ring sizes are in US sizes, for reference.

Yes, absolutely! You have the option of writing with up to 15 characters of text, which includes numbers, symbols and letters. Popular options include anniversary dates, birthdays, initials, secret messages, phrases with special meaning, and family names.

Please note, engraved items are non-refundable and non-exchangeable. Please see our Terms of Use for more information on our Return and Exchange policy.

Unfortunately, we do not offer our settings on their own for sale. Each of our settings is made specifically to match the center stone it is intended for. No two stones can be set in the same setting. If you have any questions regarding finding the right stone for the setting you’re eyeing, feel free to contact us and we would be happy to advise!

Yes! We offer loose diamonds for sale. If you need help finding a diamond, we’d be happy to advise! Once you’ve found the perfect stone, please get in touch with our support team, and we will assist in placing an order for a loose diamond.

Unfortunately, we do not accept jewelry that was made by other companies for repairs, cleaning, exchanges, or any other services.

If you have purchased a L'Amour Brilliance piece, and need some kind of service on it (ie, rhodium re-dipping, resizing, or cleaning) feel free to let us know. We offer a Lifetime Warranty on all of our jewelry, including cleaning and rhodium replating, among other services. We will help you ship your jewelry to us using insured, secure shipping!

Placed an order and wanted to know what stage of the production process your jewelry is in? Feel free to reach out to our support team, who will be happy to let you know the status of your order.

Once your order is ready to ship, you will receive a tracking email. You can track the shipment of your jewelry using this link.

Unfortunately, we do not take orders over the phone at this time. You may only place your order using our website. If you need assistance navigating our website or placing an order, Feel free to reach out to our support team. We will be happy to guide you!

If there’s a diamond you are looking for and can’t find on our website contact us and let us know what you are after, we will do our best to help.

Yes, all of our white gold jewelry is rhodium-plated. Rhodium plating gives the jewelry a gorgeous, white sheen. Occasionally, with normal wear and tear, white gold requires replating. We offer rhodium replating of white gold jewelry as part of our Lifetime Warranty. If your jewelry requires replating, let us know!

NEED ASSISTANCE?

If you experience any problems with our website or your order placed on this website, for example, editing the details of an order, including shipping, sizing, addresses, or cancellation, please feel free to send us a message by clicking the button below.