Buyer
Information

Shipping & Insurance

 

1. Shipping Coverage & Method

Free Worldwide Shipping on all orders.

Preferred carriers: FedEx, DHL, UPS (or equivalent reputable services).

For special delivery requests (e.g. urgent shipping or alternative carriers), please contact us at contact@lamourbrilliance.com before placing your order. Additional charges may apply.

 

2. Lead Time & Order Processing

Made-to-Order items: Production time is 10–18 business days (excluding weekends & holidays) from order confirmation. Shipping occurs within 1–2 business days after production is complete.

Ready-to-Ship items: Shipped within 5 business days after payment confirmation.

Delays due to natural disasters, transportation disruptions, or unforeseen events will be communicated via email/SMS if exceeding 5 business days.

 

3. Customs & Duties

Customer’s Responsibility: Import duties, VAT, customs fees, or any other related charges are to be paid by the customer. Payment must be made directly to the carrier or customs authority upon delivery, if applicable.

Document Support: Upon request, we provide commercial invoices, packing lists, or other necessary documents for customs clearance.

 

4. Tracking

Tracking Number: An email/SMS with tracking details will be sent once your order ships. You may track your package directly on the carrier’s website.

Delayed Tracking: If you do not receive a tracking number within 2 business days after shipment, please contact Customer Support immediately.

 

5. Shipping Insurance

Full Value Coverage: All shipments are insured at 100% of their value during transit, including risks of loss, damage, or theft. Insurance fees are fully covered by L’Amour Brilliance.

Claims Process: In case of damage or loss, please report within 3 days of delivery. Include photos of the damage and any relevant documents from the carrier. We will coordinate with the shipping provider to issue compensation or send a replacement product.

Third-Party Carriers: If the customer chooses a carrier not designated by L’Amour Brilliance, the company is not liable for any loss or damage. Claims must be handled directly with the chosen carrier.

 

6. Delivery & Address Changes

Signature Required: Shipments must be delivered directly to the address provided. A signature or OTP verification may be required depending on the carrier.

Changing the Shipping Address: Address changes are accepted before the order status is marked “Ready to Ship.” Once tracking has been issued, address changes may not be guaranteed. Additional shipping charges, customs fees, or tax differences caused by the address change are the customer’s responsibility.

 

7. General Terms

Exclusions: Free shipping and insurance do not include import duties, VAT, or local taxes. Customers are responsible for checking and paying these fees if applicable.

L’Amour Brilliance Commitments: Deliver the correct product with verified quality and all accessories. Support with required documents and information for customs clearance. Provide compensation or replacement for lost or damaged shipments when our designated carriers are used.

Limitations of Liability: L’Amour Brilliance is not responsible for delays caused by natural disasters, political unrest, strikes, or other uncontrollable events. We will notify customers promptly and offer solutions or partial refunds for undelivered items, where appropriate.

(*) L'Amour Brilliance free shipping does not cover any Taxes and Fees that may be applicable to your purchase. Please carefully review our Price and Payment policy here.

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